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Refund Policy

  • Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.

    If you are eligible, we may be able to issue your refund as Cyandcy credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.

    Faulty items

    It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

  •  Contact at Refund@cyandcy.com

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