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Privacy Notices

Let's make this personal...

Below is the how and why we are using cookies and your IP address on the site to make your browsing more personalised.



Who's WeWe're Cyandcy LTD (company number 12595485) and we're headquartered at 24-26 Arcadia Avenue, Launchese, London, N3 2JU, United Kingdom
What deets we're collectingWe'll collect and save your IP address, cookie ID and browsing data which will enable us to see that you've been on our site and where you have been on our site (we won't know it's you by name though)
Why we're collecting itTo recognise frequent visitors to the site so we can serve you the most relevant content like showing you ads with discounts and promos if you’ve shopped with us before (so you are the first to know) and showing you ads when products are selling out (so you don’t miss out). To analyse parts of the website we may need to change to improve the overall user experience. To ensure that we keep our site as secure as possible by blocking any suspicious behaviour.

We do all of this as it is in our legitimate business interests to do so.
Who will have access to this dataThe information is collected on our behalf by the following companies:

Google Analytics, (Google Ireland Ltd. Gordon House, Barrow Street, Dublin 4, Ireland)

Optimizely (Optimizely Inc. 631 Howard Street, Suite 100, San Francisco, CA94105, United States)

Tealium, (11095 Torreyana Road San Diego, CA 92121 or Sovereign House, Vastern Road Reading, Berkshire, RG1 8BT)

Urban Airship (App only), (Urban Airship, Inc. 1417 NW Everett Street Suite 300 Portland, OR 97209)

Criteo (10 Bloomsbury Way, London WC1A 2SH)

Cyandcy uses other third parties to collect and process your data (don't worry, they won't use your data for any purpose other than on our behalf and in accordance with our instructions).

The members of our staff that are employed to deal with the above third parties will also have access to this data (don't worry, staff that don't need to access the data for the above purpose will not have access to it).
Will my data be transferred outside EEAThe information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. Such staff may be engaged in, among other things, the fulfilment of your Order, the processing of your payment details and the provision of support and associated services. Our suppliers and business partners may also transfer, store, use and otherwise process your information outside the EEA for the purpose of fulfilling their obligations to you and to provide you with information, goods and services.

If we transfer your personal data out of the EEA, we ensure at least one of the following safeguards is implemented:
• it is only transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
• we use specific contractual clauses approved by the European Commission which give personal data the same protection it has in the EEA; or
• it is transferred to entities who are part of the Privacy Shield.
How long will we keep your deetsInformation is kept for no longer than 36 months. The lifetime of Criteo's cookies is 13 months except the opt out cookie which is 5 years (the opt out cookie is the cookie of users who have opted out, they are stored for 5 years so we can ensure we keep this user opted out). You may prevent us from doing so earlier in certain circumstances - see "What rights do I have" section below.
Do I have to provide this information?Yes, if you want to use our site you will need to provide us with this information. If you do not, you will not be using the site in accordance with our Terms of Use. We require all our users to comply with this. If you cannot comply you must not use our site.


Below is the how and why we are using your data when you sign up for our newsletter.



Who's We
We're Cyandcy LTD (company number 12595485) and we're headquartered at 24-26 Arcadia Avenue, Launchese, London, N3 2JU, United Kingdom
What deets we're collectingWe'll collect the email address that you sign up with.
Why we're collecting itWe're collecting this because you have asked us to send you news and deals and we need to know where you want us to send this to! (i.e. we have your consent).
Who will have access to this dataThis information is actually collected on our behalf by Exponea Ltd, 41 Corsham Street, London N1 6DR. Reg number 10383607 (“Exponea” or “we”) whose software collects and stores that data (however, don't worry, they won't use your data for any other purpose other than collecting and storing the data on our behalf).

The special members of our staff that are employed to look at our newsletters will also have access to this data (don't worry no staff that don't need to access the data for the above purpose will have access to it).

Other 3rd Party Mailgun Technologies, Inc. 535 Mission St. San Francisco, CA 94105 Mailgun participates and has certified its compliance with the EU-U.S. Privacy Shield Framework.
Will my data be transferred outside EEAThe information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (""EEA""). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. Such staff maybe engaged in, among other things, the fulfilment of your Order, the processing of your payment details and the provision of support and associated services. Our suppliers and business partners may also transfer, store, use and otherwise process your information outside the EEA for the purpose of fulfilling their obligations to you and to provide you with information, goods and services.

If we transfer your personal data out of the EEA, we ensure at least one of the following safeguards is implemented:
it is only transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
we use specific contractual clauses approved by the European Commission which give personal data the same protection it has in the EEA; or
• it is transferred to entities who are part of the Privacy Shield.
How long will we keep your deetsFor 36 months. You may prevent us from doing so earlier in certain circumstances - see "What rights do I have" section below
Do I have to provide this information?Yes, if you want to receive news from Cyandcy by email!



Below is the how and why we are using your data when you sign up for our newsletter.



Who's We
We're Cyandcy LTD (company number 12595485) and we're headquartered at 24-26 Arcadia Avenue, Launchese, London, N3 2JU, United Kingdom
What deets we're collectingWe'll collect the email address that you sign up with.
Why we're collecting itWe're collecting this because you have asked us to send you news and deals and we need to know where you want us to send this to! (i.e. we have your consent).
Who will have access to this dataThis information is actually collected on our behalf by Exponea Ltd, 41 Corsham Street, London N1 6DR. Reg number 10383607 (“Exponea” or “we”) whose software collects and stores that data (however, don't worry, they won't use your data for any other purpose other than collecting and storing the data on our behalf).

The special members of our staff that are employed to look at our newsletters will also have access to this data (don't worry no staff that don't need to access the data for the above purpose will have access to it).

Other 3rd Party Mailgun Technologies, Inc. 535 Mission St. San Francisco, CA 94105 Mailgun participates and has certified its compliance with the EU-U.S. Privacy Shield Framework.
Will my data be transferred outside EEAThe information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (""EEA""). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. Such staff maybe engaged in, among other things, the fulfilment of your Order, the processing of your payment details and the provision of support and associated services. Our suppliers and business partners may also transfer, store, use and otherwise process your information outside the EEA for the purpose of fulfilling their obligations to you and to provide you with information, goods and services.

If we transfer your personal data out of the EEA, we ensure at least one of the following safeguards is implemented:
it is only transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
we use specific contractual clauses approved by the European Commission which give personal data the same protection it has in the EEA; or
• it is transferred to entities who are part of the Privacy Shield.
How long will we keep your deetsFor 36 months. You may prevent us from doing so earlier in certain circumstances - see "What rights do I have" section below
Do I have to provide this information?Yes, if you want to receive news from Cyandcy by email.



Below is the how and why we are using your data on the account login page.



Who's We
We're Cyandcy LTD (company number 12595485) and we're headquartered at FLAT 24-26 Arcadia Avenue, Launchese, London, N3 2JU, United Kingdom
What deets we're collectingWe're processing this to ensure that only you can gain access to your account information.

We do this as it is in our legitimate business interests to ensure that our customer's accounts are secure, and because we need to do so in order to give you the agreed secure access to your account.
Why we're collecting itWe're collecting this because you have asked us to send you news and deals and we need to know where you want us to send this to! (i.e. we have your consent).
Who will have access to this dataThis information is actually collected on our behalf by Exponea Ltd, 41 Corsham Street, London N1 6DR. Reg number 10383607 (“Exponea” or “we”) whose software collects and stores that data (however, don't worry, they won't use your data for any other purpose other than collecting and storing the data on our behalf).

The special members of our staff that are employed to look at our newsletters will also have access to this data (don't worry no staff that don't need to access the data for the above purpose will have access to it).

Other 3rd Party Mailgun Technologies, Inc. 535 Mission St. San Francisco, CA 94105 Mailgun participates and has certified its compliance with the EU-U.S. Privacy Shield Framework.
Will my data be transferred outside EEAThe information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (""EEA""). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. Such staff maybe engaged in, among other things, the fulfilment of your Order, the processing of your payment details and the provision of support and associated services. Our suppliers and business partners may also transfer, store, use and otherwise process your information outside the EEA for the purpose of fulfilling their obligations to you and to provide you with information, goods and services.

If we transfer your personal data out of the EEA, we ensure at least one of the following safeguards is implemented:
it is only transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
we use specific contractual clauses approved by the European Commission which give personal data the same protection it has in the EEA; or
• it is transferred to entities who are part of the Privacy Shield.
How long will we keep your deetsFor 36 months. You may prevent us from doing so earlier in certain circumstances - see "What rights do I have" section below
Do I have to provide this information?Yes, if you want to use an online account!



Below is the how and why we are using your data when you register for an account with us.



Who's We
We're Cyandcy LTD (company number 12595485) and we're headquartered at FLAT 24-26 Arcadia Avenue, Launchese, London, N3 2JU, United Kingdom
What deets we're collectingWe're processing this to ensure that only you can gain access to your account information.

We do this as it is in our legitimate business interests to ensure that our customer's accounts are secure, and because we need to do so in order to give you the agreed secure access to your account.
Why we're collecting itWe'll collect this so that we can use this information to make your account uniquely yours, as it is in our legitimate interests to do so, and so that we know when to send you birthday offers and good vibes if you have agreed to receive them or if you have not opted-out.
Who will have access to this dataThis information is actually collected on our behalf by Exponea Ltd, 41 Corsham Street, London N1 6DR. Reg number 10383607 (“Exponea” or “we”) whose software collects and stores that data (however, don't worry, they won't use your data for any other purpose other than collecting and storing the data on our behalf).

The special members of our staff that are employed to look at our newsletters will also have access to this data (don't worry no staff that don't need to access the data for the above purpose will have access to it).

Other 3rd Party Mailgun Technologies, Inc. 535 Mission St. San Francisco, CA 94105 Mailgun participates and has certified its compliance with the EU-U.S. Privacy Shield Framework.
Will my data be transferred outside EEAThe information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (""EEA""). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. Such staff maybe engaged in, among other things, the fulfilment of your Order, the processing of your payment details and the provision of support and associated services. Our suppliers and business partners may also transfer, store, use and otherwise process your information outside the EEA for the purpose of fulfilling their obligations to you and to provide you with information, goods and services.

If we transfer your personal data out of the EEA, we ensure at least one of the following safeguards is implemented:
it is only transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
we use specific contractual clauses approved by the European Commission which give personal data the same protection it has in the EEA; or
• it is transferred to entities who are part of the Privacy Shield.
How long will we keep your deetsFor 36 months. You may prevent us from doing so earlier in certain circumstances - see "What rights do I have" section below
Do I have to provide this information?Yes, if you want to create an account!



Below is the how and why we are using your data when you go through the checkout on our site.



Who's We
We're Cyandcy LTD (company number 12595485) and we're headquartered at FLAT 24-26 Arcadia Avenue, Launchese, London, N3 2JU, United Kingdom
What deets we're collectingWe'll collect your name, email address, delivery address, billing address, chosen payment details (although we only see a tokenized version of these - only the payment processor has secure access to the full details), and details of what you have chosen to purchase.

If you are an existing Cyandcy customer, or you choose to create an account with us during the checkout process then we will also request a password from you, which we process securely.
Why we're collecting itWe're collecting this because we need to be able to take payment for the goods you have chosen to purchase, verify that your payment method is valid, and ship the goods to your chosen address.

We do this as we need to do so in order to fulfil our contract with you, and because it is in our legitimate business interests to do so in an efficient manner.
Who will have access to this dataYour order details are processed and stored by us.

Information is also collected on our behalf by the following third parties:

PayPal, (PayPal, Whittaker House, 2 Whittaker Avenue, Richmond Upon Thames, Surrey TW9 1EH)

Stripe, (Stripe, 9th Floor, 107 Cheapside, London, EC2V 6DN)

MentionMe (Mention Me Ltd, Canterbury Court, Kennington Park, 1-3 Brixton Road, London, United Kingdom, SW9 6DE)

MailChimp (MailChimp, The Rocket Science Group, LLC 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA)

Student Beans (Highgate Studios, 53-79 Highgate Road, London, NW5 1TL)

Unidays (2 Castle Boulevard, Nottingham, NG7 1FB)

Cyandcy uses other third party software to collect and process data, and uses third party couriers to deliver your goods to you (don't worry, they won't use your data for any purpose other than on our behalf and in accordance with our instructions).

The members of our staff that are employed to deal with the above third parties will also have access to this data (don't worry, staff that don't need to access the data for the above purpose will not have access to it).
Will my data be transferred outside EEAThe information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (""EEA""). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. Such staff may be engaged in, among other things, the fulfilment of your Order, the processing of your payment details and the provision of support and associated services. Our suppliers and business partners may also transfer, store, use and otherwise process your information outside the EEA for the purpose of fulfilling their obligations to you and to provide you with information, goods and services.

If we transfer your personal data out of the EEA, we ensure at least one of the following safeguards is implemented:
•it is only transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
•we use specific contractual clauses approved by the European Commission which give personal data the same protection it has in the EEA; or
• it is transferred to entities who are part of the Privacy Shield.
How long will we keep your deetsWe retain this information for as long as we need to do so in order to carry out the purposes for which we collected it. We take into account the type, sensitivity and risk of us retaining such data. You may prevent us from doing so earlier in certain circumstances. For the data collected for Mention Me, its kept for 36 months - see "What rights do I have" section below.
Automated Decision MakingWe may use automated decision-making in processing your personal information solely for the purposes of fraud prevention..
Do I have to provide this information?Yes, if you want us to process your order you will need to provide us with this information.  If you do not we will not be able to process your order.  We require all our users to comply with this.  If you cannot comply you must not use our site. 



Below is the how and why we are using your data when you go signup to our WhatsApp group.



Who's We
We're Cyandcy LTD (company number 12595485) and we're headquartered at FLAT 24-26 Arcadia Avenue, Launchese, London, N3 2JU, United Kingdom
What deets we're collectingMobile Telephone number for the device joining Cyandcy WhatsApp group. If you have a profile picture on your WhatsApp account this will be visible to us but we won't use it in any way. If, when joining the group, you select some specific topics that you would like to hear about, these will also be stored against your profile so that we send you the stuff you want to hear about.

We love to hear your thoughts but we don't individually respond back to messages. We do store any messages that are sent to us within your profile as well as the messages sent to you through the group.
Why we're collecting itWe need the mobile telephone number of the device you would like us to send Cyandcy news, promos and information to.

Messages will only be sent via WhatsApp to that device. We therefore only send messages to you if you consent to receiving them by messaging us with the word 'HOLLA'. You can stop this and withdraw your consent at any time by messaging us via WhatsApp with the word 'STOP'.

We store your messages and the specific topics you are interested in as it is in our legitimate interests to do so in order to optimise the messages we send to you.

We will use your phone number to optimise your experience of the types of marketing that we send to you.
Who will have access to this dataWhatsBroadcast GmbH, Schwanthalerstraße 32, 80336 München
Will my data be transferred outside EEANo.
How long will we keep your deetsAs long as you are in the group we will store your details. If you message 'STOP' we will delete your data following 12 months of inactivity.
Do I have to provide this information?Yes if you want to participate in the Cyandcy WhatsApp group.

This is a standard cookie notice which you can easily adapt or disable as you like in the admin. We use cookies to ensure that we give you the best experience on our website.

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